Salesforce Connector Integration - using a person leaving the company

Shannon Woodward May 30, 2023

Hi! We set up the integration between Jira and SFDC with an individual user who was an admin on the Jira side and a user on the SFDC side. If that person leaves the company, and is not longer a user in SFDC and Jira, does the integration stop working? 

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jennifer.dempsey_Appfire
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 30, 2023

Hi @Shannon Woodward

Are you using Connector for Salesforce and Jira or a different app? I'm the PMM for Connector for Salesforce and Jira and would be happy to research this for you or put you in touch with our awesome Support team! 

Best,

Jennifer

Shannon Woodward May 30, 2023

We are using Salesforce & Jira Cloud Connector with the vendor ServiceRocket. 

jennifer.dempsey_Appfire
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 30, 2023

Thanks, @Shannon Woodward

This app is now part of the Appfire portfolio. I'll ask someone on our Support team to reach out to you with an answer to your question.

Best,

Jennifer

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Chun Wye Ng -ServiceRocket- May 30, 2023

Hi @Shannon Woodward 

Good day, and this is Danny from ServiceRocket.

Regarding your question,

Yes, if the integration user for the Connector has been removed, this will break the integration as the application utilizes the user's permission to perform certain update actions and synchronizations.

This will first be dependent on your Jira hosting platform, i.e. Cloud/Server/Data Center?

Therefore, shall there be a change in integration users, you may:

Hope this clarifies!

If you have any further questions regarding your our product, feel free to reach out to us via our Support Portal or Drift chat

Thanks & Best Regards,
Danny
ServiceRocket Apps Support

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