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SLAs in Jira: How to monitor % of completion SLA to the target date

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How to make your customers satisfied with your services as quickly as possible? Are there any ways to gain this goal ASAP or at least to be sure you can track the process of task fulfillment? 

And the answer is yes! How to do this? One of the options is to set SLAs to meet customer expectations and increase team efficiency. And in this article, you’ll learn to monitor how much time has already passed and how much time you still have to complete the task in Jira with SLA.

If you have no experience with SLAs, we will first explain what they are and how SLAs in Jira work.

How can SLAs help your business?

In general, SLA or Service Level Agreement is one of the main ways to understand people's expectations and find out how to meet them. 

To understand better how SLA can help in reality, let’s imagine a situation when your customer asks you a question or has a problem and need a solution.

Wouldn’t it be cool to have a tool to help your customer support representatives to manage all these requests and understand when to answer? And how much time is left until this request should be answered or the problem must be solved? 

Here SLAs come to the rescue. It is especially helpful if they give an opportunity to monitor % of completion SLA to the target date.

This is a real example of a situation where SLA can help. It can not only make your team’s work in Jira more efficient, but it definitely can make your customers more satisfied with your service.

How to measure the percentage of completion SLA?

We understand that this function can be really helpful for lots of people and companies, so we decided to improve our SLA Time and Report for Jira add-on and added an opportunity to monitor not only elapsed time and remaining time but also the percentage of completion SLA to the target date. 

So now you can see how many % of the SLA you’ve set is completed. Take a look at how it works: 

  • You set the SLA, choose necessary conditions and save the configurations. And when you are all set, you can see % of completion SLA to the target date (just click the SLA timer to see full details of your SLA, like in the screenshot below). 

monitor percentage of completed sla.png

How can it help you, your team, and your company?

  • You can control what’s done in time and where the employees’ work should be fixed;
  • Your team can easily see % of completion SLAs, which is supposed to help manage their time correctly to satisfy customer requests according to the agreed time; 
  • Your customers will be more satisfied and will trust you more;
  • Your company brand and image will be stronger, so you will get more customers.

Takeaway

Setting up SLAs can bring lots of benefits, especially if you use a feature to monitor the percentage of completion SLA to the target date. If you want to try such an SLA, you can try SLA Time and Report, which has such functionality.

We hope this article will help you find out more about SLAs and how they can help companies. If you have any questions, feel free to write them in the comments. 

Are there any other topics about SLAs you are interested in? Please, share your ideas, and we’ll write new articles about them!

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