We have just migrated over to Jira cloud and I am trying to set up a new service desk project for customers in KSA.
Under SLAs I have created a new calendar for the timezone and with the working hours of the office.
I have created an SLA for time to first response so it alerts me with 30 minutes left however I cannot get it to work.
When I create a ticket to test the sla is working I get an error on the field saying it cannot load the SLA and alerting does not work. I have tried deleting and recreating the SLA. I have not used the standard Priority field but created an 'Incident Priority Field' and used that but not sure what else I could try. any ideas
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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