We have just migrated over to Jira cloud and I am trying to set up a new service desk project for customers in KSA.
Under SLAs I have created a new calendar for the timezone and with the working hours of the office.
I have created an SLA for time to first response so it alerts me with 30 minutes left however I cannot get it to work.
When I create a ticket to test the sla is working I get an error on the field saying it cannot load the SLA and alerting does not work. I have tried deleting and recreating the SLA. I have not used the standard Priority field but created an 'Incident Priority Field' and used that but not sure what else I could try. any ideas
Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events