Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLA is not loading on Jira

We have just migrated over to Jira cloud and I am trying to set up a new service desk project for customers in KSA.  

Under SLAs I have created a new calendar for the timezone and with the working hours of the office.





I have created an SLA for time to first response so it alerts me with 30 minutes left however I cannot get it to work.


When I create a ticket to test the sla is working I get an error on the field saying it cannot load the SLA and alerting does not work.  I have tried deleting and recreating the SLA.  I have not used the standard Priority field but created an 'Incident Priority Field' and used that but not sure what else I could try.  any ideas

Error on SLA field.PNG

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

5 mobile apps for Jira Cloud to boost productivity

  It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...

216 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you