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SLA is not loading on Jira

We have just migrated over to Jira cloud and I am trying to set up a new service desk project for customers in KSA.  

Under SLAs I have created a new calendar for the timezone and with the working hours of the office.





I have created an SLA for time to first response so it alerts me with 30 minutes left however I cannot get it to work.


When I create a ticket to test the sla is working I get an error on the field saying it cannot load the SLA and alerting does not work.  I have tried deleting and recreating the SLA.  I have not used the standard Priority field but created an 'Incident Priority Field' and used that but not sure what else I could try.  any ideas

Error on SLA field.PNG

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