SLA is not loading on Jira
We have just migrated over to Jira cloud and I am trying to set up a new service desk project for customers in KSA.
Under SLAs I have created a new calendar for the timezone and with the working hours of the office.
I have created an SLA for time to first response so it alerts me with 30 minutes left however I cannot get it to work.
When I create a ticket to test the sla is working I get an error on the field saying it cannot load the SLA and alerting does not work. I have tried deleting and recreating the SLA. I have not used the standard Priority field but created an 'Incident Priority Field' and used that but not sure what else I could try. any ideas
