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SIL Manager Console is not working

Juan Escobar
Juan Escobar
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Oct 17, 2023

I'm trying to run a script from the SIL Manager console but nothing happens when I hit the run button.  I've validated the script and there are no errors.  Could it be a connection issue?

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Anna Hryhoruk _Appfire_
Anna Hryhoruk _Appfire_
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Oct 18, 2023

Hello @Juan Escobar ,

Please add some runnerlog messages to your script and check if you see those in the console after running your script. Also, if you are doing any operations with a particular issue ensure that the issue context is set. Also, you may check the Logs tab near the console and see if there are any errors. 
If this doesn`t help to troubleshoot, please share your script and the screenshot how the issue looks like. 

Best regards,
Anna

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Juan Escobar
Juan Escobar
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Oct 19, 2023

Thank you Anna, we were able to resolve the issue.  It turn out to be a connectivity issue, our security team made changes to our firewall that resulted in blocking outbound traffic to our instance.  Once outbound traffic was restore, the problem was resolved.

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