Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Rolling total for custom field from different projects and different issuetypes

I have two projects, Incident Management and Problem Management. In the Incident Management project I have a field titled 'Incident Cost - Lost Agent Hours' that we fill in with a numeric value at the end of every incident to reflect how many hours it has cost us from an end user CS agent perspective. We then link our incidents to problem tickets in the Problem Management project. One problem can have multiple incidents linked to it if necessary. 

 

I would like to be able to set up a script that takes the 'Incident Cost - Lost Agent Hours' value from the incident tickets and returns a sum of them on the problem ticket. I would like this to update each time a new incident ticket is linked to the problem ticket so as to show a running total. For example:

Incident ticket 123 has a value of 10 agent hours, when it is linked to problem ticket 123 the value of 10 is shown in the agent hours field.

Incident ticket 345 has a value of 20 agent hours and is subsequently linked to problem ticket 123. The value in he agent hours field should now read 30. 

 

Is this possible at all?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

710 views 7 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you