Rich text editor not working in Jira cloud

[phil.americus]

Hi. Does anyone have the Rich Text Editor working in Jira Cloud? After installing it and adding the gadget to a page, it just hangs.

This is the link to the add-on:

https://marketplace.atlassian.com/apps/1214632/rich-text-gadget-for-jira?hosting=cloud&tab=overview

TIA,

Phil

[phil.americus]

Basically, sometimes it works and sometimes it doesn't. 

[Sramanth Pandeti]

Hi @phil.americus Welcome to the Atlassian Community!

I keep facing the same problem while using this add-on. To get this working, I need to refresh the page every time.

[phil.americus]

Thanks @Sramanth Pandeti . I tried refreshing and it did not work :(

[Sramanth Pandeti]

@phil.americus Hmmm. Can you try uninstalling it and installing it back.

[phil.americus]

Yesterday I uninstalled it and it still didn't work. Today, I tried to add it to my dashboard and it worked!