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Hi,
I have Exalate enabled for 2 jira spaces (cliksupport and asiasupport247). I was not able to sync the issue from space A to B due to below error. I've checked the filed and required setting for both sites, they are the same, however error still persist. Can I know where I can look into further to resolve this error ?
Error Detail Message:
Field AM in Charge is required.: customfield_10090; Field System Type is required.: customfield_10091; Field Market is required.: customfield_10092; Field Enable Progressive Games is required.: customfield_10093; Field Enable Live Dealer is required.: customfield_10094; Field Operator Name is required.: customfield_10084; Field Estimated Go Live Date is required.: customfield_10095; Field Brand Name is required.: customfield_10085; Field New Operator ? is required.: customfield_10087; Field Environment requested is required.: customfield_10089.
Thank you
Regards,
Jane
Hey @Jane Kao ,
Jose from Exalate's Sales team here.
Were you able to create the support ticket?
You can do it by emailing this information to support@exalate.com
Let me know if you need any further assistance,
As @Nic Brough -Adaptavist- mentioned, I'd also look if all the required fields are filled in the source issue - and additionally if you've included them in your mapping within Exalate.
If that doesn't bring you further, you can contact the Exalate support.
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Are all the fields filled (with matching options if the fields are not plain text) in the source issue?
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