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Reporter changes to Zendesk for Jira when created through Zendesk

We have integrated Zendesk and Jira

When creating issues from Zendesk > Jira App, the reporter field is on the creation screen which is by default set to the user creating the issue. 
Once ticket is created in Jira the Report field changes to "Zendesk Support for Jira" instead of the name who created the ticket.

Please help. Thanks!

3 answers

1 vote
Dhiren Notani_Exalate_
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Aug 29, 2023

Hi @Armi Trixia Vitanzos ,

Thanks for posting your question.

I would use a dedicated integration solution like Exalate for syncing issues along with user fields like Reporter and Assignee.

It's possible to map the users based on email addresses, or even do a one-to-one mapping and even set a default value for reporter with the scripting interface provided by Exalate.

Thanks, Dhiren

0 votes
Marsy Franco
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Sep 26, 2023

We are experiencing the same issue on only a few projects with the default schema.  Interesting enough there is not difference in the permissions between this and other schema's.  

0 votes
Mel Mercado
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Aug 28, 2023

Anyone fix this issue? If so, how? We're getting the same problem

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