Report to know how long an incident was "in progress".

[Valeria_Mejia]

Greetings to all,

I would like to know if in Jira as such there is a way to get the time in which an incident was in the status "In Progress", not how long it remained open but the total time in which the ticket was in "in progress".

Thank you all in advance

[Lucy Warner_SaaSJet · Accepted solution]

Hello @Valeria_Mejia 

Additionally to the existed recommendations, I guess you can try Time in Status  for Jira Cloud.

Its Time in Status report displays how long an issue has spent in each of your workflow statuses. 

Moreover, there is no need to open the add-on. The time in status data will be displayed directly on the issue card layout using the Custom Field functionality.

This add-on is developed ny my SaaSJet team. Please, let me know if you have any questions.

Hope you find it helpful.

[Levente Szabo _Midori_]

@Valeria_Mejia 

Better PDF Exporter for Jira also offers a way to report on "time spent in status" metrics.
A dedicated template and a built-on report option "Time by Status" comes with the app that adds a "time in status" report to the exported PDF with visual charts.

Learn more on how to create this report in a hands-on tutorial blog.

(Note that Better PDF Exporter is a paid and supported app and I'm part of the team developing it.)

[Mehmet A _Bloompeak_]

Hi @Valeria_Mejia

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

[Emre Toptancı _OBSS_]

Hello @Valeria_Mejia ,

Jira does not have an out-of-the-box report that shows individual status times. If you are interested in overall resolution times, Issue Age Report or Control Chart (of Kanban Boards) might be useful up to a degree. It is worth noting that these options offer limited details and limited flexibility.

In fact, the raw data needed to create such a report is available in the History tab of each issue but it is hard to turn these into a ready-to-use report.

For a ready-to-use report, the use of a marketplace app is needed.

If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status.

 

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

  

https://marketplace.atlassian.com/apps/1211756/

EmreT

[Madhu_RVS]

Hello @Valeria_Mejia 

Jira does not have an out-of-the-box report that shows time in status of an issue. For resolution times, you can try out Issue Age Report or Control Charts.

However, If you would be interested in a mktplace solution for more detailed reporting, you can try out our plugin,

Time in Status Reports 

The add-on provides the multiple time in status reports which help in tracking the complete life cycle of the issues.

Disclaimer : I work for RVS, the vendor for this app.

[Jens Schumacher - Released_so]

Hi @Valeria_Mejia 

Jira doesn't provide a report out of the box that shows the time in status for an issue. You can find a pretty comprehensive thread on the topic here.

With that being said, there are a number of apps in the marketplace that solve this problem.

Cheers,
Jens

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