Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Removing BigGantt

My admin uninstalled BigGantt, but I still see the menu option and it opens with an "Invalid License" message.  How do I remove it totally?

2 answers

Hi @Yosef Goldman,

did your admin uninstall the add-on or just disable it?

are you using cloud or server?

How do you uninstall "BigGantt" We are not using it but are being billed.

Hi Yosef,

Are you seeing the "read only" and "Invalid license" red warnings?

Screenshot(324).png

This is caused most likely by an expired  license. Please consult your administrator to correct this. If your problem is more complex please contact us using customer portal

I hope this information helped.

SoftwarePlant Team

Related to this, we've been in contact with SoftwarePlant to uninstall BigGantt as there's no option to do so showing in the Manage Apps interface. Your support (Piotr P...) has advised:

"I have talked with our Dev team, and unfortunately, it is strictly the Atlassian issue.

We recommend contacting Atlassian support about uninstalling plugins directly from Jira."

We can't seem to uninstall this App from our JIRA cloud installation. Could someone on Atlassian's side contribute about this please?

I have the same issue

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

5 mobile apps for Jira Cloud to boost productivity

  It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...

273 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you