Removing BigGantt

[Yosef Goldman]

My admin uninstalled BigGantt, but I still see the menu option and it opens with an "Invalid License" message.  How do I remove it totally?

[Patrick Cartier [Candylio]]

Hi @Yosef Goldman,

did your admin uninstall the add-on or just disable it?

are you using cloud or server?

[Danielle Heaton-Van Veldhoven]

How do you uninstall "BigGantt" We are not using it but are being billed.

[Radosław _SoftwarePlant_]

Hi Yosef,

Are you seeing the "read only" and "Invalid license" red warnings?

This is caused most likely by an expired  license. Please consult your administrator to correct this. If your problem is more complex please contact us using customer portal

I hope this information helped.

SoftwarePlant Team

[Philip Styles]

Related to this, we've been in contact with SoftwarePlant to uninstall BigGantt as there's no option to do so showing in the Manage Apps interface. Your support (Piotr P...) has advised:

"I have talked with our Dev team, and unfortunately, it is strictly the Atlassian issue.

We recommend contacting Atlassian support about uninstalling plugins directly from Jira."

We can't seem to uninstall this App from our JIRA cloud installation. Could someone on Atlassian's side contribute about this please?

[Norbert Nordstern]

I have the same issue