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Refresh page after automation trigger?


I have a rule triggering on "customfield A", updating security level and inserting a comment.

The rule works very well.

Only problem being that the user needs to push F5 (refresh screen) to see the change (both the change in security level and the comment)

I looked at: "Refresh Comments in Client Browser When Issue Updated" that suggests to set "Execute this rule immediately when the rule is triggered, instead of in the background". But that doesn't seem to help.

Any way around this? Will AUT-226 help? And does it have any roadmap?

3 answers

1 accepted

2 votes
Answer accepted

Hi Henrik,

Are you using Cloud or Server? Under server choosing Execute this rule immediately should work however it may not if you have a branch in your rule. Could you provide me a screenshot of your rule?


Simeon [Automation for Jira]

Hi Simeon,

I was in the proces of creating a support ticket. And I did an upgrade as suggested in the guidelines (from 3.14.8 to to 3.14.12). I don't know if that's what did it - but it does work now :-)

No worries. If you run into any further problems feel free to get in touch or create a support ticket.


Simeon [Automation for Jira]

@Henrik Mikkelsen  Can you kindly elaborate on this point : upgrade as suggested in the guidelines (from 3.14.8 to to 3.14.12). 

I am facing the same issue and looking for a way to refresh the page automatically.


Thanks in advance.

Hi Mun,

it's a while back (a little under two years) so I'm afraid I can't elaborate more on the issue. It seems an upgrade of automation solved my problem.

Of course now I'm using a much never version :-)

I'm also waiting to use that feature if anyone has any news please tell here

@Simeon Ross 

I have this problem, after an issue transitions to the "resolved" state I want to update a custom field. The automation rule does its job, but in the Jira issue I don't see the new value, I have to reload by hand the refresh page to see the result. What can I do for an automatic refresh? I'm using Jira server 8.21

For people running on cloud version, please vote on this issue

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