Recipient always saved in Request Participants
Hello There
I am having Trouble with JIRA Service Desk in combination with the Email This Issue AddOn.
Every time a customer answers to an Email sent from JIRA Service Desk with an Email this Issue handler, the recipient (which is the Service Desk Email) will get saved in the Request Participant field. This causes emails to send to this mailbox which we have to collect and delete every now and then.
I have the setting disabled in the Email this Issue configuration that SHOULD cause this behaviour, but it doesnt seem to work.
Is this a know issue or am I overlooking something?
Kind Regards