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Receive "Error! Incorrect product key" when Activating UseTFS


We recently purchased a 25 user License for UseTFS and have saved the product key in JIRA Admin > Plugins > TFS repositories > License Details.

After selecting Activate, I submit the product key along with our JIRA Server ID. A new window then appears to the following page ( with the following error displayed:

"Error! Incorrect product key."

I then try and press "Generate activation" on the page but receive the same error.

I can confirm that both the UseTFS product key and our JIRA Server ID are correct. Can you please take a look at this as soon as you can.


1 answer

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Answer accepted
Hi, Could you try this again? It might have been a corrupted entry in our database, this should be solved now. Please let me know if activation worked correctly. Sorry for inconvenience.

Thank you Andrzej,

Activation was successful!

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