Proforma date format not consistent with attached PDF

Ariana DeJesus February 16, 2022

Using English (US) language format the date field displays as mm/dd/yyyy, but after submitting the form, the attached PDF switches it to European format and I haven't found a way to fix this.

Please help as we mostly reference the PDF form and it can get confusing, for example, 02/03/2022 - is that Feb 3rd or March 2nd? 

The portal form (correct format):

Screen Shot 2022-02-16 at 5.19.52 PM.png

Viewing the form on the agent portal (correct):

Screen Shot 2022-02-16 at 5.20.34 PM.png

And then this is how it looks on the PDF (backwards):

Screen Shot 2022-02-16 at 5.22.41 PM.png

1 answer

1 vote
Gabrielle Walden-Alves June 2, 2022

Any follow up to this?

Along with the fact that every attached PDF shows it was submitted using the UTC time zone,

I am also experiencing the same issue mentioned. My global settings Look and Feel are configured to display as shown in the table below.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events