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Problems with the visualization of reports in JIRA

victor ulloa Jul 24, 2017

Dear
Even linger the error of loading inform please mention what to do or steps
to consider
Error: The content resolver threw the following error:
*Unable to retrieve addon module URL. Please check your specified module
key.*
Loading add-on...

Thank

2 answers

0 votes
Nic Brough [Adaptavist] Community Leader Jul 24, 2017

It means the server for the add-on is not responding.  Have you given it a while and re-tried?

victor ulloa Jul 24, 2017

Estimated the system was solved because the date of the computer had no relation with the Santiago-Chile time zone (it should be left manual), which meant that the server did not read the corresponding data. Done this change was solved the problem. Thank you

Dario Bonotto Atlassian Team Sep 21, 2017

Hi @victor ulloa,

 

I believe this is the same issue tracked in:

https://ecosystem.atlassian.net/browse/AC-2285

 

Cheers,
Dario

0 votes
Cristian.Lombardi Nov 07, 2017

I am facing the same issue "*Unable to retrieve addon module URL. Please check your specified module
key.*" , when i am trying to add the gadget to a dashboard.

Waited for a day but nothing changed , is there something i can do?

Thanks a lot

Dario Bonotto Atlassian Team Nov 07, 2017

If you are using Cloud please open a support ticket with the add-on vendor or on support.atlassian.com 

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