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Can you please go to Jira Settings > System > Global Permissions and make sure that the “atlassian-addons-admin” group has the "Browse users and groups" Permission.
In case adding this permission does not resolve the problem, can you please create a ticket in our Tempo support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.
In this case, the problem was caused by changes made by Atlassian. By default, the "atlassian-addons-admins" group has the Browse users and groups permission, so when installing Tempo or other JIRA add-on, users do not need to set this.
Due to the change made, the atlassian-addons-admin group was removed from the Browse users and groups permission. This change has been rolled back, but the permission needs to be added again manually.
When this group is not set for this permission, Tempo and other JIRA add-ons can not check user permissions in the system which causes problems in the add-on functionalities.
Im still facing same issue after making below changes. Can someone help??
Raised ticket, support is not able to do anything: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/TCS-37252
Raised ticket with Atlassian cloud as well, they also didn't respond?
Jira Settings > System > Global Permissions and make sure that the “atlassian-addons-admin” group has the "Browse users and groups" Permission.
Hi @Sam Starett ,
Can you please create a ticket for this problem in our Tempo Support system, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate this.
Information if this affects all users and which browser you are using might be helpful.
Hello @Susanne Götz _Tempo_ I've submitted a ticket TCS-33205: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/TCS-33205?created=true any help would be greatly appreciated.
We finalized our purchase a week or so ago and I cannot continue our build which has a tight timeline for me.