We bought a license Gliffy for Confluence (100 users). Now we are preparing to upgrade the systems and made a backup copy on a test server. We installed there gliffi, but when I try to enter the license key, I get the message "Your add-on license is invalid. Please ensure that the entire add-on license, including line breaks, is exactly as provided.". Why this is happens and what can be done to fix it? Version of gliffy - 5.4.1, Confluence - 5.0.1
Hey there, our license is working now. Therefore I installed the full OBR-File gliffy-confluence in Confluence instead of only the JAR-file. I also updated the Universal Plugin Manager (UPM) to the latest version according to some information i found. Not sure if that was the trick.
If it doesn't work maybe try to delete your plugin cache folders in your home-directory of confluence (../bundled-plugins, ../plugins-cache, ../plugins-osgi-cache, ../plugins-temp) after stopping Confluence.
Good luck y'all
In our case Gliffy 5.4.2 was suddenly deactivated under Confluence 5.1.2. I tried several times (after updating the Universal Plugin Manager) to activate Gliffy, but there was only an error message telling us that the license might be not valid. Then I deinstalled Gliffy, installed the full OBR-File gliffy-confluence in Confluence instead of only the JAR-file (as Christopher mentioned before) and guess what....
Gliffy works again! Thank you! :-)
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