ProForma lite PDF download results in a damaged PDF file. How do I fix this?

Richard Jenkins January 25, 2022

After creating my form using ProForma lite and creating a ticket using the form, I have it creating a PDF file as well. When I try to open or download the file, it shows an error saying the file is damaged or corrupt. Any ideas on how to fix this issue?

I verified that exporting to PDF of the ticket through JSM is fine, but the export PDF feature of Proforma lite is producing damaged files. Thanks in advanced!

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Simon H
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January 26, 2022

@Richard Jenkins can I suggest you file a support request for help with this feature. The support team should be able to dive into the details of why this is happening for you.

Richard Jenkins January 27, 2022

Hi @Simon Herd , I would, but since we are using the "lite" version of the product for review, the support site doesn't offer a way to submit a support request unless we use the paid version. Any suggestions would be helpful.

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