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ProForma lite PDF download results in a damaged PDF file. How do I fix this?

Richard Jenkins
Richard Jenkins Jan 25, 2022

After creating my form using ProForma lite and creating a ticket using the form, I have it creating a PDF file as well. When I try to open or download the file, it shows an error saying the file is damaged or corrupt. Any ideas on how to fix this issue?

I verified that exporting to PDF of the ticket through JSM is fine, but the export PDF feature of Proforma lite is producing damaged files. Thanks in advanced!

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Simon Herd
Simon Herd Atlassian Team Jan 26, 2022

@Richard Jenkins can I suggest you file a support request for help with this feature. The support team should be able to dive into the details of why this is happening for you.

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Richard Jenkins
Richard Jenkins Jan 27, 2022 • edited Jan 31, 2022

Hi @Simon Herd , I would, but since we are using the "lite" version of the product for review, the support site doesn't offer a way to submit a support request unless we use the paid version. Any suggestions would be helpful.

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