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The team at cPrime are very excited to announce our newest Product Power Salesforce Connector, a free app which seamlessly integrates Jira and Salesforce for greater team collaboration as you track work through different departments, in order to solve problems for their customers faster between two systems.
Traditionally, companies are using separate systems to manage their work: Jira for product development and support and Salesforce (or other) for Sales and Customer Relationship Management. This leads to silos of trapped information as work develops in each department separately, with no time to keep everyone up to speed (as is often the case in busy companies!)
This results in in miscommunication, duplication of efforts and inability to move swiftly on product issues.
Power Salesforce Connector, with Jira and Salesforce integration, provides a smooth collaboration solution to communicate and work on issues efficiently. With this great app, let all the information about your customers, and the products you're building for them come together in one place.
Power Salesforce Connector will be a game changer in its ability to alert delivery/product teams when an opportunity is won in Salesforce through Jira updates from the Sales team, allowing developers to plan and prepare for future work more efficiently.
Escalate work in a more effective way Enable context and better communication and collaboration of work items that happen at different times in a process and workflow
Synchronize work items between two systems (Salesforce and Jira). Escalate, fast track and bi-directionally synchronize Jira and Salesforce fields, custom fields, status, comments, attachments
Better Customer Satisfaction Customers have up to date feedback on escalations and understand where their ticket is in the process, building transparency and trust
You don't need to be extra tech savvy to establish an integration. With its advanced features, Power Salesforce Connector is all you need for faster, more productive collaboration between your sales and delivery teams. Try it yourself today, as a free app you have everything to gain and nothing to lose!
Michele Lim [cPrime]
Product Marketing Manager
1 accepted answer