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Power BI connector for Jira - issue connecting to OData feed

Cass Clark
Cass Clark Oct 28, 2020

has anyone got an error on the OData feed screen, under the 'Basic' tab, where it asks for your User name and password?  

 

I'm getting the following error:

We couldn't authenticate with the credentials provided. Please try again.

The sections I'm referring to is shown in this demo video at 2:34mins:

https://marketplace.atlassian.com/apps/1221150/power-bi-connector-for-jira?hosting=server&tab=overview

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Liubov Topchyi
Liubov Topchyi
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Oct 29, 2020 • edited

Hello @Cass Clark ,

 

Thank you for choosing our Power BI Connector for Jira!

This is the issue we can help you to troubleshoot quickly. Could you please write us on support@alpha-serve.com for furhter details?

 

Regards,

Luba

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Cass Clark
Cass Clark Oct 29, 2020

thanks - I've raised a ticket

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Liubov Topchyi
Liubov Topchyi
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Nov 02, 2020

Dear @Cass Clark ,

We glad to know that connect to OData feed worked well and this concern is now resolved.

Please feel free to reach us again and we'll be happy to help. 

Regards,

Luba

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Baqir Ali
Baqir Ali Feb 08, 2022

@Liubov Topchyi  Hello Liubov I am also facing the same issue, can you please tell me which credentials I have to use for OData Feed? As I have Jira signup and Power BI are both through different emails

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Liubov Topchyi
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Feb 09, 2022

Hello @Baqir Ali ,

The Jira user email and Jira API token should be used.

Please find more details in our documentation guide: https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/2346352641/How+to+connect+in+Microsoft+Power+BI+using+Jira+API+Token

Please let me know if this helps. Thank you!

Regards,

Luba

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