Power BI connector for Jira - issue connecting to OData feed

[Cass Clark]

has anyone got an error on the OData feed screen, under the 'Basic' tab, where it asks for your User name and password?  

I'm getting the following error:

We couldn't authenticate with the credentials provided. Please try again.

The sections I'm referring to is shown in this demo video at 2:34mins:

https://marketplace.atlassian.com/apps/1221150/power-bi-connector-for-jira?hosting=server&tab=overview

[Liubov Topchyi]

Hello @Cass Clark ,

Thank you for choosing our Power BI Connector for Jira!

This is the issue we can help you to troubleshoot quickly. Could you please write us on support@alpha-serve.com for furhter details?

Regards,

Luba

[Cass Clark]

thanks - I've raised a ticket

[Liubov Topchyi]

Dear @Cass Clark ,

We glad to know that connect to OData feed worked well and this concern is now resolved.

Please feel free to reach us again and we'll be happy to help. 

Regards,

Luba

[Baqir Ali]

@Liubov Topchyi  Hello Liubov I am also facing the same issue, can you please tell me which credentials I have to use for OData Feed? As I have Jira signup and Power BI are both through different emails

[Liubov Topchyi]

Hello @Baqir Ali ,

The Jira user email and Jira API token should be used.

Please find more details in our documentation guide: https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/2346352641/How+to+connect+in+Microsoft+Power+BI+using+Jira+API+Token

Please let me know if this helps. Thank you!

Regards,

Luba

[Maximiliano Javier Julio]

Hi @Liubov Topchyi ,

in the user field do I have to enter the Jira account email or the powerBI account email?

Thank for your time.

Regards

[Liubov Topchyi]

Hello Maximiliano @Maximiliano Javier Julio ,

You need to use your Jira user details. Depending on the hosting option of your Jira, it could be a Jira user email or Jira username.

For your convenience, here are the guides on how to connect:

Power BI connector for Jira Cloud: https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/2729377793/How+to+connect+to+Microsoft+Power+BI+using+Access+Token

Power BI connector for Jira Data Center: https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/696713277/User+Guide#How-to-import-data-into-Microsoft-Power-BI%3F

Please let me know if you have any questions.

Regards,

Luba

[vishal_bhatia]

I am still getting an error "We couldn't authenticate with the credentials provided. Please try again."

I followed all the steps mentioned in the documentation.

How to Export Data Requiring Jira API Token - Power BI Connector for Jira Cloud - Alpha Serve (atlassian.net)

[Anna Odrynska - Alpha Serve]

Hello @vishal_bhatia 

This is the issue we can help you to troubleshoot quickly. Could you please write us on support@alpha-serve.com for further details?

Regards,

Anna from Alpha Serve team