It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Plugin does not work anymore after reinstall the plugin

Hi, we have tried the plugin a while ago and removed it from the system.

We are now investigating the available SLA plugins, and we want to use the VertigoSLA plugin to fully test it. (trail first).

Now we have installed the plugin again, and the old settings we still available, only the tickets do not display the new custom fields..

Can you please support?


Jeroen Reinink

Calago B.V.

2 answers

Hi Jeroen,

Have you checked if the plugin version is comaptible with the current JIRA version?

If it's, so you could try to reinstall it manually. Download directly at Atlassian Marketplace the VertygoSLA plugin.

To install you'll basically need to:

  1. Navigate to Administration » Plugins » Plugins;
  2. Click on Upload Plugin in the Install Plugins tab;
  3. Point the VertiygoSLA file into From My Computer box, and;
  4. Click on Upload.

In addition you can take a look at Installing a plugin manually.

I hope it helps.


I'm Romain, the product manager of VertygoSLA.

If you have any issue with VertygoSLA, don't hesitate to create a ticket on : Our support team will help you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Marketplace Spotlight: Manage your assets with asset management apps

  The role of IT professionals has become increasingly difficult over the last decade. Our organizations work in an increasingly software-powered world and IT professionals are expected to not...

357 views 3 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you