Please could we get guidance on how to update our Jira Prod Multi-Level Cascading Select app

[Mpho Christina Roomane]

Please can we get feedback on the below info.

We need to upgrade our Jira Software Data Centre instance from v8.20.17 to version 9.4.11 next week Friday 10 November 2023. Our Jira QA and Training environments are already upgraded to v9.4.11 Long term support and the Multi-Level Cascading Select app version for QA and Training are the same. However, the Production version Multi-Level Cascading Select is 6.2.0 and does not indicate the update button and the Installed version and the Available version.

Please could we get guidance on how to update our Jira Prod Multi-Level Cascading Select app as there’s no option to update the plugin to the latest version?

QA and Training

Version:

7.0.0

Vendor:

Sourcesense

Support:

Supported by vendor

App key:

com.sourcesense.jira.plugin.cascadingselect

License details:

6000-user commercial license, Data Center, expires 04/Apr/24

The Prod version

Version:

6.2.0

Vendor:

Sourcesense

Support:

Supported by vendor

App key:

com.sourcesense.jira.plugin.cascadingselect

License details:

6000-user commercial license, Data Center, expires 04/Apr/24

Kind regards,

Mpho

[Stephen Wright _Elabor8_]

Hi @Mpho Christina Roomane 

Edited out some of your licensing information; this is a public forum - so best to not have that on here!

I'd recommend contacting this App vendor directly if this is still an issue for you.

You can see contact options on their Marketplace listing's support tab: https://marketplace.atlassian.com/apps/5008/multi-level-cascading-select?hosting=datacenter&tab=support

Ste