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Overview of sum of tickets per Insight object?

Chris Schneider
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 04, 2022

Dear community,

I was asked by our ICT-management, if I could provide an overview on our "ticktes per customer"?

We are a small IT department of a clinic with several departments/locations. Management would like to know, which departments creates how many issues with our service desk.


Tools available:

  • Jira Service Desk/Jira
  • Insight, including an extensive import of many objects. (e.g. User form active directory, Department (= 'Company'), a lot if information out of SCCM about hardware/software, network infrastructure, ...) 
  • Jira Scriptrunner
  • Confluence
  • (no eazybi App)


When I have a look at Insight, I see something called "object having connectedTickets()". I manage to get a list of objects, which have connected issues. I am not able to get any aggregation. I need a sum per object.



Is there a way to do this with Atlassian-Tools or do we have to invest into an App, such as eazyBI?


Any help is very much appreciated.





Within Jira Service Desk, there is a report about service desk agents and there tickets. Is there a way to generate something similar for clients or group of clients/departments?




1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 13, 2022

Hi @schneich

I would suggest you use eazybi.   Trial it and if you have issues contact them directly. They are very fast at getting back to you.



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