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I was asked by our ICT-management, if I could provide an overview on our "ticktes per customer"?
We are a small IT department of a clinic with several departments/locations. Management would like to know, which departments creates how many issues with our service desk.
When I have a look at Insight, I see something called "object having connectedTickets()". I manage to get a list of objects, which have connected issues. I am not able to get any aggregation. I need a sum per object.
Is there a way to do this with Atlassian-Tools or do we have to invest into an App, such as eazyBI?
Any help is very much appreciated.
Within Jira Service Desk, there is a report about service desk agents and there tickets. Is there a way to generate something similar for clients or group of clients/departments?
I would suggest you use eazybi. Trial it and if you have issues contact them directly. They are very fast at getting back to you.