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Outlook does not show Jira Cloud Add-in

Ramunas Simkus
Ramunas Simkus Jan 25, 2022

Dear All,

Could you please advise on the following issue.

I had Jira Cloud installed and it was all OK it was shown on Home ribbon, but now for some reason it is gone and I do not know what has happened.

If I go to Manage Add-ins 

ManageAddin.png

I see that Jira Cloud Addin is added.

Addin1.png

But at my outlook is not currently shown even it was there:

Addin2.png

Do you have an idea what has happened and how to solve this issue?

What is more if I open outlook via web https://outlook.office.com/mail/ Jira cloud add-in is present there.

Thank you for your assistance in advance. 

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myokha
myokha Atlassian Team Jan 25, 2022

Hi @Ramunas Simkus . There are a couple of things I can suggest here:

  • (just to clear this one out) make sure you're using the same email in your Outlook desktop app and Outlook web app
  • make sure your Outlook desktop client / mail server is compliant (Microsoft docs here).
  • I also experienced an issue that add-ins would not appear in desktop client until I logged into an account that has an O365 subscription, so that might also be the case.
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Ramunas Simkus
Ramunas Simkus Jan 25, 2022

Thank you for suggestions. 

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