Outlook does not show Jira Cloud Add-in

[Ramunas Simkus]

Dear All,

Could you please advise on the following issue.

I had Jira Cloud installed and it was all OK it was shown on Home ribbon, but now for some reason it is gone and I do not know what has happened.

If I go to Manage Add-ins 

I see that Jira Cloud Addin is added.

But at my outlook is not currently shown even it was there:

Do you have an idea what has happened and how to solve this issue?

What is more if I open outlook via web https://outlook.office.com/mail/ Jira cloud add-in is present there.

Thank you for your assistance in advance. 

[Maksym Yokha]

Hi @Ramunas Simkus . There are a couple of things I can suggest here:

• (just to clear this one out) make sure you're using the same email in your Outlook desktop app and Outlook web app
• make sure your Outlook desktop client / mail server is compliant (Microsoft docs here).
• I also experienced an issue that add-ins would not appear in desktop client until I logged into an account that has an O365 subscription, so that might also be the case.

[Ramunas Simkus]

Thank you for suggestions.