On Outlook2jira plugin in Outlook :Test connection passed but still have LicenseResult = 0

[Nicolas Dubar]

installation is OK both in Outlook and in Jira

test connection is successful in Outlook with login token given

but when try to create/comment issue with email on right click :

still have error message : licence not found. Please Install...

and in log file :

[2013-03-07 15:56:45] Login successful, login token: NeP2KI5YTg

[2013-03-07 15:58:20] LicenseResult = 0

But have active licence in jira :

<dl><dt>Plugin key:</dt><dd>de.catworkx.jira.plugins.outlook2jira</dd></dl>

<dl><dt>License details:</dt><dd>Evaluation, Unlimited-user commercial license, expires 06/Apr/13 3:00 PM</dd><dt>License status:</dt><dd>Valid</dd><dd></dd><dd></dd></dl>

[catworkx GmbH · Accepted solution]

How about the lastest release (v1.4.1)? Btw. is your Jira license out of support already? This should be no problem at all but this would be an useful information for further investigation. Thank you very much for your help.

Sebastian

[Nicolas Dubar]

Thks It works

i'll test it and probably buy it for few people :-)

[catworkx GmbH]

Some time ago, we found out that if you enter the SOAP-URL including "/rpc/soap/jirasoapservice-v2?wsdl" the connection test will be positive but the license checking will fail. So make sure to only enter an URL like https://jira.serverxyz.com:8080and omit the SOAP part. However, Outlook2Jira v1.5.5 validates the URL now.

[catworkx GmbH]

Hello,

does it work after renewing the evaluation license?

[Nicolas Dubar]

NO still the issue.

[Nicolas Dubar]

Hi,

me again,

i've finally update my UPM on 2.11

but still have this issue

i've juste renew a trial licence to be sure.

[catworkx GmbH]

Could you please update the UPM to lastest version (2.9) and recheck?

[Nicolas Dubar]

OK i'll do it next week and keep you inform :-)

thks anyway

[catworkx GmbH]

Hello,

is your Universal Plugin Manager (UPM) connected to the internet?

Regards,

Sebastian

[Nicolas Dubar]

i think so, i can browse plugin through it.

so i suppose that's what you mean by connect to the net (through a proxi)

[catworkx GmbH]

Could you also please tell me the operating system and the version of your Jira installation? Furthermore the version of your Universial Plugin Manager (UPM). Please also update the UPM to lastest version.

I've seen this behavior once on a windows maschine without internet connection and outdated UPM.

[Nicolas Dubar]

Version :

• JIRA (v5.0.6#733-sha1:f48fab7)

LOCAL OS : WIN7 + OUTLOOK 2007 SP3 with EXCHANGE SERVER

[Nicolas Dubar]

Jira Run on Linux REDHAT Server and

The Universal Plugin Manager (v2.1.5)

[catworkx GmbH]

Does Jira run on Windows or Linux?

Whats the version of your Universal Plugin Manager?