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Not displaying assignee name on slack automation

I am currently using Automation for Jira to auto-assign incoming tickets and post a message on slack channel.

The auto-assigning is working fine. However, assignee name is being omitted on the slack message.

How do I go about resolving it?

Message Syntax on Jira:

assignee code jira.PNGMessage on Slack

jira automation slack.PNG

1 answer

@Saurabh_Lakshman not sure if you found the answer to this yet, but I recently had the same issue and checked with Jira on the issue.

There is an action called Re-fetch issue data that is intended for this.

So your actions should look like this:

  1. Assign issue to
  2. Re-fetch issue data

  3. Send Slack message

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