Not creating a ticket when the parent ticket is moved from Done to in progress and back to done

[Sohail Alam]

I have an automation rule:

- When a ticket ABC is moved from In progress to Done then it automatically creates a sub-task DEF

-But again if I have to opent the ticket ABC and move it to In Progress and later change it to done, then it will create another sub task DEF, which makes 2 DEF sub task.

Can anyone please suggest automation rule?

[Kseniia Trushnikova]

Hi @Sohail Alam,

Try to add the Related issues condition to your rule and specify JQL that matches with sub-tasks:

This condition will prevent creating the second sub-task.

[Sohail Alam]

I am confused, I tried doing that but did not work. If you do not mind, could you please share the automation rule?

Thank you

[Sohail Alam]

What could be the best automation rule for this? @Kseniia Trushnikova 

[Kseniia Trushnikova]

@Sohail Alam, here's the example:

You can update the condition JQL to the more suitable one.

[Sohail Alam]

I tried that before but it did not work.

Created a testing task ABC, then move it to DONE. After the ABC gets moved to DONE, it creates a sub-tasks TESTING which is in TO-DO state. But if we find out that ABC was not done completely and then move it back to To-Do and then complete and move it back to DONE then it creates another sub-tasks TESTING, by which we will have 2 sub-tasks testing for one task ABC.

[Kseniia Trushnikova]

@Sohail Alam, please send screenshots of your rule and the audit log.

[Sohail Alam]

[Sohail Alam]

As you can see, TEST tasks was moved to done first and created ABC subtasks, then it moved again to IN progress and later moved to DONE which created another sub-tasks ABC. And this is the new automation rule that I created

[Kseniia Trushnikova]

@Sohail Alam, it looks like you've posted the wrong screenshot.

This rule doesn't create any sub-tasks. It doesn't really do anything other than check if the task has sub-tasks.

[Sohail Alam]

Can we add something like, if the task already has a sub task then do not create extra sub task.

[David Blank]

Hi @Sohail Alam ! I wonder if we solved this in your earlier question linked here: Link 

where the answer was to add a condition that checks if Subtasks exist before creating one?