We are integrating salesforce with jira using servicerocket connector. We have done the configuration for Case and Issues in Jira. We are able to get Case as Issue in jira but not able to see Salesforce comments. We are able to see jira comments but not salesforce comments.
Our Connector for Salesforce & Jira automatically aggregates comments from a Salesforce Case that has been associated with a Jira Issue (https://docs.servicerocket.com/salesforce-jira/user-guide/working-with-associations/associating-a-salesforce-object-from-jira).
The connector supports both Case Comments and Chatter Comments (Case Feed) from Salesforce to be viewed in Jira:
Viewing Salesforce Comments in a Jira Issue
Viewing Chatter Comments (Case Feed) in Jira Issue
On the other hand to view Jira comments in Salesforce please refer to the following guide:
If you have any questions please feel free to reach out to us anytime through our live chat support (https://servicerocket.drift.click/ffd28687-47bc-4c44-ab36-d94d4dcc3198)or email us at email@example.com.
ServiceRocket Apps Support
To test, find a Jira project connected to Salesforce with the Connection you configured.
Find a Jira issue which is linked to a Salesforce case with comments.
You should see "Salesforce Comments" next to "Comments History, etc".
To force-update the Salesforce comments in Jira, click "Associations" in the Salesforce field of a Jira issue, click "AUTO-PULL", then click "Pull".
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