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No Insight objects visible in Jira reports made for Confluence

We have a Servicedesk (Cloud) where there are fields populated by objects from Insight (assigned team). In the servicedesk that field is shown correctly.
As soon as I try to make a report in Confluence (e.g.  /jira: project=XXX and resolution = Unresolved AND issuetype = Problem) and I add the column "assigned team" to be shown, the field stays empty.
How can I make the link to Insight to show me the correct information?

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