My team is getting syncing issues between Test Plan and Defects

[Kanika Goyal]

I map all the defects with XRAY's. XRAY is mapped with Test Plan,  When I direct to Test Plan metrics, I get a error message/warning sort off saying - 

"Unable to retrieve the resolutions for all the Test Plan linked Defects. The issues without this information will be displayed as Open"

[Rogério Paiva - Xray Xporter]

Hi @Kanika Goyal 

This error does not seem to be an Xray error message.

Nevertheless, it is best to contact Xray Support (http://Xraysupport.getXray.app) to share your configuration so that the support team can investigate further.

Thank you.

Kind regards,
Rogerio Paiva [Xray Support Team]