Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Multi-Level Cascading Select - CSV import throws an exception

We are trialing the Multi-Level Cascading Select plugin, and when importing options, the plugin throws an exception. Our CSV is structured as per the example. In the "Confirm to proceed with the import", all options are correct, so the CSV seems to have been read in correctly.

However, when clicking Import, the following exception is thrown. Some of the options from the CSV are imported correctly, but the majority are missing:

java.lang.NullPointerException
java.lang.NullPointerException
	at com.sourcesense.jira.plugin.webwork.ImportOptionsFromCsvAction.handleImportedValue(ImportOptionsFromCsvAction.java:183) [?:?]
	at com.sourcesense.jira.plugin.webwork.ImportOptionsFromCsvAction.doImportOptionsConfirm(ImportOptionsFromCsvAction.java:154) [?:?]
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [?:1.8.0_102]
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [?:1.8.0_102]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]

Any ideas about what may be going wrong?

2 answers

1 accepted

0 votes
Answer accepted

 

Hi @samilempinen we are happy to give you help.

We would need the following information:

- Version of Jira;

- Version of the MLCS plugin;

- Current MLCS configuration;

- The CSV file you are trying to import;

- Have you tried reindexing?

We are waiting for feedback.

 

 

Best regards

- Jira Server is at 7.10.2,

- MLCS is at 5.0.5,

- What do you mean by MLCS configuration?

 

The CSV is confidential, so I would need to mock the data somehow. I will try reindexing next.

Hi @samilempinen ,

Thanks for this informations.

Could you create a support ticket for this problem?

We will be happy to help you.

We would need an example of configuration for check if there is any particular character that blocks the import process.

 

We are waiting for the ticket so we can proceed to the resolution of the problem.

 

Best regards

Thanks for your kind offer!

However, I was able to troubleshoot this myself. I opened the offending data CSV and found that some entries contained dual separators (i.e. holes in the data), such as

Level1;Level2;;Level4

I fixed those and the import was successful.

If anything, the error message could be a little more informative. Thanks! 

Hi @samilempinen 

We are happy that you have solved the problem.
In the next releases we will review the error messages during the check CSV file.

 

Thank you

HI @Gianluca Cristiano ,

I have had problems importing a CSV to populate a multi-level select list. I got 500 errors immediately,  every time.

I also have an unrelated question about this plugin, posted elsewhere - IF you have a moment :)

I'm having summary field mapping error, which I don't know how to map the summary field. Can anyone help me fixing this issue? @Gianluca Cristiano 

This is because of the bugs they have in older version and it got resolved in app update. 

Thanks. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

🤺 Atlympic Event: Partnerships

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

190 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you