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Move to Open when commented rule

Hi there, I have a rule (see below) for moving a request to open when it is commented on. But I want to change it so that it only gets moved to open when the reporter comments on it.

I tried to do it by adding another IF but it doesn't work. 

Any ideas what the best way to do this is?



Screenshot 2021-03-18 at 12.35.08.png

1 answer

0 votes
John M Funk Community Leader Mar 18, 2021

Hi Nick,

I have not actually tried this so you would want to test it out - but maybe add an Advanced Compare condition like below (the initiator is considered the reporter):


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