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Move to Open when commented rule
Hi there, I have a rule (see below) for moving a request to open when it is commented on. But I want to change it so that it only gets moved to open when the reporter comments on it.
I tried to do it by adding another IF but it doesn't work.
Any ideas what the best way to do this is?
Thanks
1 answer
Hi Nick,
I have not actually tried this so you would want to test it out - but maybe add an Advanced Compare condition like below (the initiator is considered the reporter):
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