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Missing project in Tempo report

Hours log in an existing project does not appear in Tempo report, I look at other posts here and followed some of the instructions but the error persists. Can somebody please assist? Is there any support channel? I`m new here...

1 answer

Hi @maysa_fonseca

If you can log work on issues in a project via the Tempo Log Time dialog, you should also be able to view these worklogs in the Tempo Reports ( if they are your own worklogs).

To view the worklogs of other users on this project, you will need to either have the 
- View all worklogs permission for the Project (this permission is set in the JIRA project permissions) which gives access to the worklogs made by other users on issues in the Project or the 
- View team worklogs permission ( this is one of the Tempo Team permissions) which gives access to view the worklogs of members of the team.

In case you do have these permissions and can still not view the worklogs, can you please create a ticket in our Tempo support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Best regards,
Susanne Götz
Tempo team

Hi Susanne,

Thanks for your reply.

I can see I have relevant permission as administrator for this option "View all worklogs permission for the Project"

However I couldn`t find this one View team worklogs permission ( this is one of the Tempo Team permissions). Where should I be looking for?

I couldn`t login into (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) using my jira credentials.

 

Kind Regards,

Maysa

Hi Maysa,

You should be able to find the team permissions by going to Tempo -> Teams -> select the team that you wish to manage -> (gear button depending on the versions that you are running) Permissions

As for the portal, you can sign up using your corporate email to get access.

Best regards,

Chih

Tempo Support

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