Hours log in an existing project does not appear in Tempo report, I look at other posts here and followed some of the instructions but the error persists. Can somebody please assist? Is there any support channel? I`m new here...
If you can log work on issues in a project via the Tempo Log Time dialog, you should also be able to view these worklogs in the Tempo Reports ( if they are your own worklogs).
To view the worklogs of other users on this project, you will need to either have the
- View all worklogs permission for the Project (this permission is set in the JIRA project permissions) which gives access to the worklogs made by other users on issues in the Project or the
- View team worklogs permission ( this is one of the Tempo Team permissions) which gives access to view the worklogs of members of the team.
In case you do have these permissions and can still not view the worklogs, can you please create a ticket in our Tempo support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.
Thanks for your reply.
I can see I have relevant permission as administrator for this option "View all worklogs permission for the Project"
However I couldn`t find this one View team worklogs permission ( this is one of the Tempo Team permissions). Where should I be looking for?
I couldn`t login into (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) using my jira credentials.
You should be able to find the team permissions by going to Tempo -> Teams -> select the team that you wish to manage -> (gear button depending on the versions that you are running) Permissions
As for the portal, you can sign up using your corporate email to get access.
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