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Mention open team in JIRA ticket

Florence Goetz
Florence Goetz Jul 28, 2021

Hi,

We have created an open team in JIRA.

All users can mention this team in ticket, except one user.

He has the same access right as the other users.

The team he wants to mention is open.

 

How can I resolved this issue ?

 

Regards,

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KAGITHALA BABU ANVESH
KAGITHALA BABU ANVESH Community Leader Jul 28, 2021

Hello @Florence Goetz,

 

Can you please check the below global permission?

Settings --> System --> Global Permissions

Browse users and groups -->  View and select users or groups from the user picker, and share issues. Users with this permission can see the names of all users and groups on your site. They can share issues and @mention people on issues.

 

Thanks,

Anvesh

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Florence Goetz
Florence Goetz Jul 28, 2021

Hi,

 

Thank you for your response.

He is in the same group as his collegue.

And the group have this global permission.

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KAGITHALA BABU ANVESH
KAGITHALA BABU ANVESH Community Leader Jul 28, 2021

Someone mentioned, maybe due to "Browse projects" permission.

Can you please reassign the user to this project permission and try once "Browse Project Permission".

 

in the below link, someone said no solution is worked for him.

 

https://community.atlassian.com/t5/Jira-questions/One-user-cannot-mention-another-user-in-Comments/qaq-p/973356 

image.png

if it is not resolved please raise a ticket with support.

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