Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Make chat offline


We can't seem to figure out how to make the offline message appear, and its currently appearing constantly online and accepting new chats even though we have no tech support assistants online. 


Any advice? 

1 answer

Hi Charlotte,


If you are having the Cloud version of Chat for Jira Service Management, you can check inside your Chat Dashboard to see if there's any other agents being online. As long as there's one agent online, Chat will be showing to customers that there are agents online, and accepting new Chat.

Project admins should be able to make online agents in the list to go offline as well.

If problem still persists, please contact us at


Best Regards,
Kit Tin Mak
Spartez Software

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

580 views 5 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you