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Gliffy Diagram - I recieved a Macro Error after saving my diagram.

1. Clicked Save

2. Clicked Back to Confluence Page

After the screen was refreshed I received the following:

Broken Macro

My entire diagram is no longer visible.

If someone can please tell me if/how I can retrieve my diagram I would appreciate it. I had spent two days creating this and had saved multiple times. I believe the last version was 18.

1 answer

Hey Chris! 

Totally understand your stress. Are there any other macros receiving errors on your page? If so, you should probably start by opening a ticket with Atlassian. We've seen that happen a few times. If you're only receiving an error for that macro, do you mind sending an email to support@gliffy.com? 

They're the pros that can help you dig in and troubleshoot this. 😊

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