MS Teams Connection is currently INACTIVE. Reconnect takes to 504 Gateway Timeout.
We installed the MS Teams for Jira add-on and evaluating in our Jira instance. Initially configured the Jira Server App in the MS Teams and was able to connect successfully, after sometime the connection become INACTIVE and we couldn’t connect from the Teams to Jira.
Please see the Microsoft Teams connection is INACTIVE in the below screen, we clicked the Reconnect button, it goes to the 504 Gateway Timeout error. Please help us in fixing this issue. Thanks in advance for your support.
It's rather annoying how the vendor is having folks submit individual tickets that end up just pointing to a kb article. Underwhelmed.
Seem like out initial reply was delivered to your spam folder. Please, re-install the add-on according to this instruction https://www.msteams-atlassian.com/JiraServer/#installing-jira-server-add-on
Additionally, pay attention that all of the IP/hosts, mentioned here https://www.msteams-atlassian.com/JiraServer/#configuring-firewall should be whitelisted.
We are sharing mini new cloud roundups by use case to celebrate the Atlassian Marketplace's 10th Anniversary! This mini roundup is the third in a six part series. View the first two in the series bas...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events