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Lookup Automation not working

Curt Holley Community Leader Jun 15, 2020


I'm trying to get the look up issues automation to work, but am not able to it to populate into an email. Following the demo at the webinar but only my opening sentence is going through. see automation below.


Anyone else got this problem or can see the error o my ways?

Audit, reports success and shows that the JQL is returning data.


look up.JPG

2 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Jun 16, 2020

Hi Curt,

Follow this syntax maybe:


<li>{{key}} - {{summary}}</li>
Curt Holley Community Leader Jun 16, 2020

That has done the trick @John Funk 


John Funk Community Leader Jun 16, 2020

Great! Glad I could help.  :-)

May I ask another question about automation? thanks.

How do I uninstall automation completely,for example, at the database level, and reinstall. 

Remove the #

Curt Holley Community Leader Jun 16, 2020

That definitely doesn't work (almost surprisingly)

Thanks though

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