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I am wondering what is the recommended approach to log non-billable hours such as various interruptions, meetings, unexpected support tasks and what not? The goal is to have employees log all "worked hours" in a week but on the other hand, they do not always fit into JIRA project issues.
Personally we have separate internal projects for non-billable activities. Also you may create non-billable task in your current project or introduce "Non billable" issue type.
Non-billable projects, issues or issue-types can be easily excluded when viewing reporting or generating time-sheets. You can use Projects control or create appropriate filter and add it to favorites.
I would start with a Non-billable option in a custom field Billing Type, and set it per issue
We created internal projects and a special "billing type field" for all customer projects. We can have both billable and non billable issues for the customer projects. However, still sometimes we would like to log less billable hours to the customer project issues. System performance can be bad or our employee could be inexperienced for the project and it can take longer than expected. I think it would be nice if we can log both billable and non-billable hours under the same issue because we would like to follow both actual time spent and time to be billed for the issue.
I will apreciate if you have any ideas. Thanks.
The Tempo add-on would allow you to flag work logs with different fields, on the same issue.
If you don't mind a bit of self-promotion, our Timesheet Builder app does the same with the added benefit of being able to hide work logs from unauthorized staff members, if you choose to do so: actonic.de/timesheets
Edit: Sorry, I just now realized how old this topic is. No necroposting intended!