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Licensing question for Jira SD

Is the price for 10 users only service desk agents or both agents & customers? So I have 3 agents and 100 customers, so I guess I need to $12 license?

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Answer accepted

Hello @Devtech83,

I'm from the Resolution support team (SAML SSO app), and I would like to help you.

As @Seon Shakespeare  mentioned, this method also applies to our plugin. Servicedesk Portal Users only do not count into License at all, so only agents are considered for the License number.

You can please check our documentation with more information about licensing.

Best regards,

Hey @Devtech83 ,

The Jira Service Desk cost is based on the number of agents. Customers are free and do not require a Jira Service Desk licence. There's no limitation to how many customers can access your service desk.

Here's a link to a great tool to help you determine the cost:


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