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License invalid Structure - Project Management at Scale

Dear Support Team,

I installed Structure - Project Management at Scale via Plugin Manager

I bought license with Server Pricing - 10 users

But I update key, system alert "Your app license is invalid"

Please, help me active license key

09-10-2020 2-23-36 CH.jpg

1 answer

1 vote
Dirk Ronsmans Community Leader Oct 09, 2020

@Nguyên Triệu Tài

The message states that your license itself is invalid. Meaning the code.

Are you sure everything was copied over correctly? Including any end quotes/periods/..

Thank you Dirk Ronsmans,

I was copied key from "License - My Atlasian Web page" and pasted to "License key" in Jira Manage Apps.

I sure correctly copied, but system still alert "license is invalid".

Do you have any other idea to resolve my problem?

Dirk Ronsmans Community Leader Oct 12, 2020

Well the only thing I can think of is that you are maybe copying from the wrong section on your my atlassian (a license for the jira itself or another plugin).

If not, I'd just reach out to the support of that plugin and have them validate the license and/or provide you with a new one if needed..

Hi Nguyen,

Better to contact Atlassian Billing support directly, as these licenses are managed by them.

Regards,
Egor Tasa

ALM Works

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