Jira tells me I need permission from the admin of my GitHub repository. I am the admin

Alton Johnson December 18, 2021

While trying to connect my GitHub's organization to Jira, it's not allowing me because I need repository admin permissions. However, I'm the owner of the organization entirely, including admin roles on all of the repositories.

Any idea what exactly may be contributing to this?

As you can see from the screenshot below, my permissions under the "People" tab is "Owner"

https://i.stack.imgur.com/i32GU.png

When I click on "Manage", I can already see that I'm an admin on all of the repositories as stated above.

https://i.stack.imgur.com/m7OAu.png

But the option to click the "Connect" button below is still greyed out because I need "admin permissions". I'm using GitHub Enterprise in case this helps.

https://i.stack.imgur.com/b3uKr.png

According to GitHub, the app is even already installed, so not quite sure why I can't "connect" it. The error is a bit unclear as well. Is it referring to me needing admin permissions on GitHub, or in Jira? I'm an admin for both so still not quite sure what may be the issue there.

Seems to also be mentioned on https://github.com/atlassian/github-for-jira/issues/763

1 answer

0 votes
Alton Johnson December 18, 2021

Turns out it was due to IP whitelisting. Their app is "supposed" to have the public IPs built in so that the "Enable IP whitelisting for Github connected apps" checkbox would work, but it didn't for the Jira app.

Shawn Brandt January 4, 2022

Was there a workaround to this?  Did you need to add more ips?  

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