Jira service desk: Main menu is gone

PaulaA December 4, 2019

Hi there, 

hopefully you can help me.

Our menu is competently gone. We have jira service desk, server version

2019-12-04 15_05_16-Greenshot image editor.png

I have tried in the safe mode, disabling all apps. I have reindex the instance multiple times, in background and locking the instance. I have tried restarting the instance as well and nothing works. 

The menu is gone for all users. Antoher admin told me tat she re-index a project and after that, the menu is gone. I have checked the logs and I have this error just after the project re-index:

[c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.RuntimeException - com.google.template.soy.tofu.SoyTofuException: When evaluating "showAppSwitcher()": While computing function "showAppSwitcher()": href'.

 

Any help would be very welcome .

Thanks

1 answer

0 votes
PaulaA December 4, 2019

If someone has the same issue, the base URL value was removed to an empty one. Adding it solved the issue

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