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Jira no longer shows Test cases. says You are not yet logged in to TestRail.

My Jira does not show me the TestRail Cases or Runs. Yet in TestRail, it will display the Jira detail and allow me to open the JIra.

JIra shows: "You are not yet logged in to TestRail. Please log in to use the integration."  and a Log in to TestRail button. The button opens ReatRail into the Dashboard. No login required as it is already open.

This used to work. I depended on it. It stopped working.

How do i fix this?  I redid the Jira token but that is only for the testRail side.

2 answers

1 accepted

2 votes
Answer accepted

Hello Larry!

I've got the same issue and I think I found the answer. Here is the full question on Gurock and problem description. A brief steps, that helped me:

  1. Paste this in Chrome: chrome://flags/#same-site-by-default-cookies
  2. Set SameSite by default cookies to: Disabled
  3. Restart Chrome

Well, I cannot confirm this fix works. My setting was already Disabled and when i re-tried the issue, it works.  It did not work a couple of days ago.

But it would not be the first Chrome setting to affect TestRail.  

It may have been the TestRail update mentioned in the "full question". Edge works too.

Did anyone notice the behavior in Safari? I am having similar issue as Larry, but I am using Safari in Mac.

You need to remove website tracking

Screenshot 2021-01-12 at 16.18.31.png

Like Guhan likes this

Thanks Hanna. It is an issue with Safari and I could see the test cases in Chrome after turning the flag off. It is still an issue with Safari and I do not think Atlassian has an answer for that. Thanks for the response again.

The Disabled fix above works. However, it has to be reset periodically. Chrome seems to revert it to Default at some point. Seems for Chrome it is classified as experimental.

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