My Jira does not show me the TestRail Cases or Runs. Yet in TestRail, it will display the Jira detail and allow me to open the JIra.
JIra shows: "You are not yet logged in to TestRail. Please log in to use the integration." and a Log in to TestRail button. The button opens ReatRail into the Dashboard. No login required as it is already open.
This used to work. I depended on it. It stopped working.
How do i fix this? I redid the Jira token but that is only for the testRail side.
I've got the same issue and I think I found the answer. Here is the full question on Gurock and problem description. A brief steps, that helped me:
Well, I cannot confirm this fix works. My setting was already Disabled and when i re-tried the issue, it works. It did not work a couple of days ago.
But it would not be the first Chrome setting to affect TestRail.
It may have been the TestRail update mentioned in the "full question". Edge works too.
This is a possible solution that worked in my case today to fix the "Log in" in Jira:
In Chrome Developer tools > Application > Cookies > testrail set for tr_session:
- Secure : True (checkmark)
- SameSite : None
Integration then worked for me.
Probably this could be managed in Firefox also somehow.
Our teams are seeing this issue as well on chrome. it does work on firefox...
we have tried ' chrome://flags/#same-site-by-default-cookies SameSite =Disabled' but to no effect.
issue: in chrome (92.0.4515.159) we are not able to view linked testrail information. see screen print
Hey, I have faced the same issue and tried the Disabled fix but it didn't help. Also, TestRail cookies have the same values @Sergei Nechai described before. I assume the root cause could be in TestRail SSO authorization. Did anyone have something like that? Did someone have any ideas on how to fix this?
Thanks in advance.
My Chrome just updated to Version 90.0.4430.212 (Official Build) (64-bit) when I checked the version. I have Disabled but I had disabled before the update. So it kept the setting this time. Default, Enabled and Disabled are in the drop down. I used the above path to check it.
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