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Jira cloud for slack - no projects available for only 3 users

Amber Pickens
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 19, 2023

I have 3 users who don't see any available projects

They have correct permissions

App is setup correctly

400 other users having no issues

Software up to date on machines

I have uninstalled, reinstalled, clear cache etc and no luck. Same issue to create/add comment. Cannot connect to a project in jira cloud app. Any suggestions?

Screenshot 2023-10-18 at 8.42.35 AM.png

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