Using Insight for Jira Service Management Cloud, is there a way to have a hierarchical asset custom field such that on the user portal, they click on it & are presented with top level "object types" followed by "objects"?
Currently using the Asset Type Configuration of "objectTypeId in (4, 6, 7, 8)" results in a random list of objects brought in from those objecttypeIDs. This is also not a complete list, just some of the objects.
Current asset custom field when clicked:
Ideal solution would instead show:
Then once the first option is chosen it displays the operating systems.
Is there a way to achieve this? If not, is there at least a way to show ALL objects from multiple objecttypes?
Hi @Adam Foot ,
let's assume you have object type "Vendor" and object type "Operation System". "Microsoft" and "Apple" are objects with type "Vendor", "Windows 10" and "Windows 7" and objects with type "Operation System".
I would recommend you to create two custom fields, the first will show only objects with type "Operation System" and the second will show only objects with type "Vendor"... Then you can use these custom fields in your requests on portal.
How could this be done?
Create two Asset Type Configurations, for each object type one.
(You can also use objectTypeId instead of name in the provided JQLs)
Then create two custom fields:
All these operations are described here.
Hi, thanks for the reply.
This wouldn't work for us as the second layer "operating system" in this case is directly tied to the "vendor" ie only if the "vendor" is "Microsoft" can the "operating system" be "Windows.
Otherwise, a user could select "vendor" as "Apple" & "operating system" as "Windows 10", which wouldn't be correct.
With that in mind, is there a solution using a single custom field that would achieve this level of hierarchy?
About the hierarchy. There are Referenced Insight custom fields in the server version, which enables you to do this, but I wasn't able to find this possibility in cloud.
About all - I'm not aware of such limitation, I believe this should work. Did you try to write a few characters, if the field is able to find objects which are not showing?
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