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Jira Service Desk - Automation - how can I add any rule? Edited



I have two projects in Jira Service Desk. First project has automation rules, but for second one it is not possible to create any rule.

I had idea that the reason of that problem might be absent of default user but I also can't add default user for that action for second project.

How can I fix it and add automation rules for my second project?

Screenshot 2020-07-03 at 15.45.26.png


Thank you in advance

1 answer

0 votes
John Funk Community Leader Jul 09, 2020

Hi Julia,

Are you using Server or Jira Cloud?

John Funk Community Leader Jul 09, 2020

Was afraid of that, haha, as I use Cloud.

Do you have the actual Automation For Jira add-on? Or are you just using the internal JSD Automation?

Using internal automation. Actually I created rules for my first project and couldn't create for my second one.

John Funk Community Leader Jul 09, 2020

I am not familiar with the internal one, just Automation For Jira, but I think they are somewhat related. What kind of error are you getting when creating the second one?

Screenshot 2020-07-09 at 21.37.03.png

There is no error shown, but I see response from server - 400 when I try to save rule 

John Funk Community Leader Jul 10, 2020

Since you are getting a 400 error, I would submit a support ticket with Atlassian:

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