Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Automation - contact customer each day, for 3 days

Hi folks,

My question is in regards to the automation capabilities of the Jira Service Desk project.

Is there a way to automatically contact a customer multiple times within 3 days, and close the ticket if there's no response?

For example: I have a ticket open waiting for customer reply. After 1 day it automatically sends an email asking for a reply.

If customer does not respond it sends another email after 1 day.

If customer still does not respond, it sends one last email on the last day.

If there is no reply from the customer, the ticket is automatically closed.


Has anyone attempted to do this, or know how (or if) it can be done?

Thanks in advance!

1 answer

1 accepted

Thank you, Boris!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

130 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you