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Jira Service Desk Add-On User Profiles - can you search on custom fields


We are using this add-in and staff wants to know then when in the JSD Customers DB if you can search by the User Profile Custom Fields (i.e. if I create phone number, can I find customer via their number?).

I tried and couldn't so wanted to see if there is a special way or something I need to enable.  Thanks!

1 answer


thank you for your question.

I assume you are referring to the customer search under https://YOURDOMAIN/projects/KEY/customers.

Thanks for your great suggestion to improve our app!

I have raised an improvement request for User Profiles for JIRA over here and voted for it on your behalf:
(If you experience any problems accessing the improvement request, please log out of Service Desk or open the link in a private browser window.)

We take these requests very seriously. The comments they receive (like the one I just created) help us to gauge public interest and assist us in allocating resources for future development.

Otherwise it is possible to search for Jira issues with a user profile field. When a user profile field is added to a screen, you can also search for it. But of course you will only find a result when the the customer is a reporter on a ticket.
For more information how to add a profile element to a Jira issue please have a look at our knowledge base article "How do I search for user profile fields?".

Thank you for using our app!

For further questions or support requests you can also contact us directly in our customer portal.

Kind regards,

Communardo Support

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