We are using this add-in and staff wants to know then when in the JSD Customers DB if you can search by the User Profile Custom Fields (i.e. if I create phone number, can I find customer via their number?).
I tried and couldn't so wanted to see if there is a special way or something I need to enable. Thanks!
thank you for your question.
I assume you are referring to the customer search under https://YOURDOMAIN/projects/KEY/customers.
Thanks for your great suggestion to improve our app!
I have raised an improvement request for User Profiles for JIRA over here and voted for it on your behalf:
(If you experience any problems accessing the improvement request, please log out of Service Desk or open the link in a private browser window.)
We take these requests very seriously. The comments they receive (like the one I just created) help us to gauge public interest and assist us in allocating resources for future development.
Otherwise it is possible to search for Jira issues with a user profile field. When a user profile field is added to a screen, you can also search for it. But of course you will only find a result when the the customer is a reporter on a ticket.
For more information how to add a profile element to a Jira issue please have a look at our knowledge base article "How do I search for user profile fields?".
Thank you for using our app!
For further questions or support requests you can also contact us directly in our customer portal.
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