Until last week I could use the Jira Plugin in Outlook without any issues. Now it doesn't work any more. It has a compatibility issue all of a sudden. I can't recall changing anything. I uninstalled and reinstalled it several times already.
"Problem with plugin"
"Incompatible software was loading jointly with microsoft edge. This program might be outdated. Retrieve the newest version of the software and keep your antimalwaresoftware enabled and up to date."
@Brecht Van der Meulen my assumption is that it's not a problem with Jira Cloud for Outlook plugin but rather there's some problem in your Outlook client version. To confirm this, do you have any other Outlook add-ins installed? If not, could you please try to install 1-2 other add-ins and check whether they are loaded?
Also, I'd recommend updating your Outlook client to the latest version and also install Windows updates if possible.
Thanks for confirming @Brecht Van der Meulen
Yeah, in this case, I'd suggest updating everything and if it doesn't help, try to reach out to Microsoft support as they might know better what's going on.
Please let me know if you'll be able to resolve the issue, it's good to know the resolution if this happens to other customers.
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